Steam trade awaiting mobile confirmation, but nothing appears?

Problem this solves

Steam requests trade approval, but the mobile confirmation is missing or fails to load.

What you can do afterward

Find confirmations, compare the Steam offer with the outside order, and identify who can investigate the mismatch.

Use this guide when Steam requests a confirmation you cannot find, or when you already confirmed in the app but an outside marketplace still says waiting. Check the current Steam record to establish which step remains. The examples are fictional; refreshing or reinstalling is not a universal repair for an empty confirmation list.

Check the current offer before chasing the notification

Open Steam directly and check the account involved. From Inventory, open Trade Offers and inspect the relevant sent or received offer. Use your trade offers and Trade History to distinguish an unresolved offer from a completed exchange. Match the counterparty, items and approximate time; a similar item name alone is not enough.

Write down the exact current status. If a marketplace says “awaiting confirmation” but Steam shows a different state, keep both records. The external order may describe a separate step in its workflow. Steam’s current offer is the relevant evidence for what Steam still requires; the site’s order reference is relevant when asking that site to reconcile its own status.

For an outgoing offer, Valve describes confirmation followed by sending the offer to the other person, who can accept, decline or counter it. Seeing an active sent offer therefore does not mean your own phone still needs to approve it. Check whose action is outstanding. Offer workflow [2]

Choose the next check from the evidence you have

Identify what Steam is asking you to approve

Valve documents mobile confirmations for accounts using the Mobile Authenticator and email confirmations otherwise. Follow the channel the current official Steam prompt actually requests. Steam Mobile also provides sign-in approvals and customizable notifications as separate features. Confirmation channels [1] App features [3]

If Steam requests email, check the associated mailbox and spam folder. If you cannot access that mailbox, record the access problem and use Steam Support. Do not forward a confirmation link to someone offering to click it for you. For mobile approval, open the official Steam Mobile app directly; Steam Chat and Steam Link are separate apps. Official apps [3]

Where to find Confirmations in Steam Mobile

1. Open the official Steam Mobile app. Use the account involved in the trade. Valve’s app page distinguishes Steam Mobile from Steam Chat and Steam Link.
2. Open the three-line menu at the bottom right, then choose Confirmations. This is the navigation route documented by Valve employee fredr in a May 2024 Steam Mobile help reply. Menu directions [8]
3. Open the relevant trade entry and compare it with the offer. Check the actual recipient and items before approving. A sign-in request or the Steam Guard code screen is a different action.

If your app has a different layout or the entry is absent, look for the Confirmations label in its menu and check whether an update is available through Valve’s official download links. Record the app version, phone operating system and the screen you see if you still cannot find it. This is different from finding the section but seeing an empty list or a loading error; include that distinction in a support request.

Compare the account and the two views at the same time

1. Identify the account on the offer. Check whether the browser, desktop client and mobile app are showing the account you intended. Steam Mobile supports multiple accounts; being signed in somewhere is not sufficient to establish that you are examining the right trade. Multiple-account support [3]
2. Open the Confirmations menu directly. Check its account context and the actual list. Treat the phone notification as a prompt to investigate, rather than the transaction record.
3. Capture the disagreement. Note the offer’s current wording and the confirmation view at approximately the same time. Distinguish an empty list from a loading failure or an error such as “Invalid credentials supplied.” That wording is an observation, not a diagnosis of the underlying cause.
4. Refresh the view or reopen the app once. This is a limited check for a changed display, not a guaranteed fix. Record whether the result changes. If it persists, move to the support record below instead of repeating the same action indefinitely.

If you recently changed phones, establish whether you transferred the authenticator, removed it or lost access. Those are different situations. Valve documents a two-day trade and Market restriction after an official transfer and a 15-day restriction after removal. Repeatedly removing Steam Guard is a consequential action, not a neutral refresh. Use the phone-transfer and recovery guide if that is the real access problem. Transfer guidance [4] Removal restrictions [5]

Separate missing approval from a changed offer

A pending offer can change while you are troubleshooting. Valve says selling or trading away an item included in an offer can make that offer inactive. Multiple pending offers may include the same item; completion of one can make the others inactive. A counteroffer is a new offer, and pending offers have an expiry shown beneath them. Re-read the current record before creating a replacement. Inactive offers, counteroffers and expiry [2]

Before resending, establish whether the original completed, remains active or is inactive. If an external order is involved, resolve which Steam offer belongs to it. Compare every replacement recipient and item with the intended exchange. Valve’s trade-redirection guidance describes the danger of an intended offer being replaced with one to a different account. Trade redirection [6]

If Steam records completion but the skin is absent, switch to tracing the completed item. If the current message names a restriction and an expiry, use the restriction guide. Neither problem can be resolved merely by finding an old confirmation notification.

I confirmed in Steam, but the marketplace still says waiting

First establish what Steam records now. Approving an outgoing offer sends it to the other person; it does not establish that the other person accepted it. Valve documents those as separate steps. Offer workflow [2] Match the marketplace order to the actual offer before deciding whether another confirmation is needed.

For a completed trade, collect the marketplace order number, the Steam account and offer or trade reference, items sent and received, and completion time. Compare those with the order’s linked account and delivery details. If the service does not show which Steam offer it uses, ask it to identify that reference. Similar item names or a familiar avatar do not establish that two records describe the same exchange.

An outside cash sale may have no incoming Steam item: the Steam trade record shows item movement, while the service holds the separate order and payment records. Steam Wallet funds cannot be included in a trade offer. What trade offers contain [2] If an expected item is actually absent, use the missing-item guide; if the item movement is correct and only the order state disagrees, contact the marketplace.

Order [reference] still shows [exact status] at [check time]. The corresponding Steam offer [reference] is recorded as completed at [time], with [items sent and received]. Please check that this order is linked to that trade, reconcile its status, and identify any action still required from me.

Send the references privately through the service’s official support channel. Do not send a replacement trade just to clear a waiting label. These records narrow the investigation; they do not establish a particular processing delay, payout time or internal service fault.

Five examples of choosing the right next action

A badge remains, but the trade completed

The current history records the intended exchange. Inspect the received items. The badge is not evidence that the completed trade still requires approval; do not send the same exchange again.

The browser requests approval for account A; the app shows account B

Check the confirmation context for account A in the official app. If you no longer have access to A’s authenticator, use the recovery route. Approving a sign-in for B cannot establish approval of A’s trade.

The app works except for a confirmation error

Record the exact error, app version and matching current offer status. One successful news-feed load does not prove the confirmation view is healthy. Send the specific mismatch to Steam Support rather than guessing that authenticator removal will repair it.

A marketplace order says waiting; Steam shows an active sent offer

Check whether the counterparty still needs to accept and confirm which offer the order references. Provide the site with those records if its order status needs investigation. An additional approval on your own phone may not be the missing step.

An outgoing sale completed in Steam; the marketplace still says awaiting confirmation

Match the completed trade to the order and verify the item movement. Ask the marketplace to reconcile that specific record. An empty incoming side of an outside cash sale does not by itself mean a Steam item is missing, and another trade should not be used to repair the order label.

Give Support a mismatch it can investigate

If Steam still requires confirmation and the correct account’s confirmation view stays empty or fails, open Steam Guard troubleshooting [7]. Include the current records and the limited checks you performed. State what remains unknown. Avoid claims that an outage, queue or damaged authenticator is the cause unless Steam has established it for your case.

Problem: Steam requests trade confirmation, but [empty list / exact error].
Steam account involved: [identify the account through the official support form]
Offer reference and current status: [reference; wording shown by Steam]
Offer direction: [sent / received / counteroffer]
Expected counterparty and items: [details needed to identify this exchange]
Confirmation channel requested: [mobile / email / unclear]
Observed at: [date, time, time zone]
Phone, operating system and Steam Mobile version: [versions]
Account checked in the app: [same as offer / mismatch found / unresolved]
What loads: [other app pages; confirmation view result]
Recent phone or authenticator action: [transfer / removal / none / unknown]
Single refresh or reopen result: [what changed, if anything]
Screenshots: [offer status and confirmation view; redact unrelated information]
Please investigate: [the specific disagreement between these current records].

Use the official support form for account details. Never include a password, SMS code, Steam Guard code, recovery code, authenticator secret or full confirmation link in a public troubleshooting post. If the request itself is unfamiliar, stop approval attempts and follow the account-security recovery steps first.